Cancellation Policy

At Skill Up Partner, we strive to offer flexible and transparent learning experiences. However, since our programs involve real-time mentor allocation and digital content delivery, we maintain a fair and structured cancellation policy.

General Guidelines

  1. All courses are 100% prepaid. No cash on delivery (COD) or partial payments are allowed.

  2. Course cancellations are allowed only before classes begin and before any mentor is assigned to the student.

  3. Once a student has:

    • Attended any live session, or

    • Been allocated a mentor, or

    • Received access to paid course materials

    → cancellation is not permitted, and no refund will be issued.

Batch Transfer Instead of Cancellation

If you’re unable to attend due to valid personal or professional reasons, you may:

  • Request a batch change, subject to availability

  • Transfer to a future batch within 30 days of your original start date

  • Submit your request in writing via support@skilluppartner.com

Time-Based Cancellation Window

  • Cancellations must be requested within 48 hours of course payment, and only if classes have not started.

Exceptions (Refund-Eligible Cancellations)

Cancellations may be considered if:

  • The student provides valid proof of a medical emergency or

  • There is a verified technical failure on SkillUpPartner’s part preventing course access

All such requests will be reviewed by the admin team.

Corporate & Bulk Orders

Corporate, group, or campus bulk enrollments are non-cancellable once confirmed. However, student/batch replacements can be managed internally within your institution.

To Request a Cancellation

Please send an email to: info@skilluppartner.com
Include:

  • Full Name

  • Course Name

  • Payment ID

  • Reason for cancellation